FAQ

We at LAIQA are listening to you and listed below are some of the questions our customers have most often asked:

Faq

To be certain of having your LAIQA pads and pantyliners before your due date, log into your LAIQA account and click ‘my subscription’. Below the order history, press ‘I need it now’. This will enable us to process your request at our warehouse and your products will be dispatched to you within 2 business days. Moving forward your subscription will be renewed on its original delivery date.
Your subscription to renew automatically and is subject to the frequency you selected during your first purchase. If you choose to edit, pause or cancel your subscription at any time, please log into your LAIQA account and click on ‘my subscriptions’. We will send you a reminder via email two weeks before your subscription is set for renewal.
LAIQA products are created keeping your comfort and convenience in mind, however if it fails to satisfy you, please write to us with your feedback, so it helps us to keep improving. Given that LAIQA is a personal hygiene product, once sold it is non-returnable.
Your LAIQA products will be delivered to you every month through your subscription period. We offer a subscription for a 6- or 12-month period. If you would like to support us in reducing your carbon footprint, we also offer a single delivery once every 3 months.
If you choose to pause your subscription, we will put your order on hold for a month and will resume the delivery service once the stipulated month expires. For e.g. –You have a 6-month subscription that starts in January and you choose to pause for the month of February, your subscription will renew in March and last until July.
The 7 layered structure of our sanitary pads ensures rapid and high absorption, retention and prevents the pad from tearing. Our pantyliners are ideal for spotting and daily vaginal discharges. The Moderate Flow Pads provide all day long comfort and are specifically designed for women with an active lifestyle with a moderate period flow. LAIQA Heavy Flow Pads provide overnight protection and guarantee a restful night’s sleep without having to change pads.
  • Select your LAIQA products and specify the quantity required every month.
  • Choose your subscription duration – 6 or 12 months
  • Complete the payment for your purchase using the standard paying options. Alternatively, we also accept payments through the Razorpay and Stripe payment gateways or via cash on delivery of the product.
  • Enter your shipping details for delivery to your doorstep.
  • Select your LAIQA products and specify the quantity required every month.
  • Choose your subscription duration – 6 or 12 months
  • Complete the payment for your purchase using the standard paying options. Alternatively, we also accept payments through the Razorpay and Stripe payment gateways or via cash on delivery of the product.
  • Enter your shipping details for delivery to your doorstep.
We recommend the 10 Moderate Flow Day Pad + 5 Heavy Flow Night Pad COMBO that comes with 2 free pantyliners as it covers you from spotting to a heavier period flow. However, you can always order our single packs or other ready to ship combo packs or create your own combo as per your personal preference.
  • Sign into your LAIQA account
  • Click the EDIT option next to your address and fill in your new details
  • Click the SAVE option to update the new information
Go to the ‘GET IN TOUCH‘ option at the top right corner of our website and enter your email ID and password to log into your LAIQA account.
LAIQA sanitary pads and pantyliners are made with feather soft, premium eco-friendly material of the highest quality that is sourced from several countries including USA and Japan. Our breathable back sheets reduce the chances of rashes and skin irritation. The sanitary napkins and pads are fragrance free, pH balanced, chlorine free and packaged in 100% biodegradable material.
We recommend changing pads every 4-6 hours depending on your menstrual flow, comfort and subject to specific needs.
Choose your LAIQA product from our selection of sanitary pads and liners listed under SHOP or buy a mix of our products listed under the combo packs on offer. Subscribe to LAIQA products and have hassle free, stain free periods.
Each order has a unique tracking code that is emailed to you after your order is shipped. If you are unable to access your email registered on your LAIQA account, you can write to us at [email protected] to track your shipment.
Yes, we are happy to have your LAIQA products delivered to your doorstep, anywhere in India.
At the moment we ship products only within India.
Unwrap the packaging. Remove the paper covering on the back, exposing the adhesive. Place the liner in the gusset of your underwear with the adhesive facing downwards and hold the liner firmly in place till it sticks easily onto the underwear surface.
Unwrap the packaging. Remove the paper covering on the back, exposing the adhesive. Place the pad in the gusset of your underwear with the adhesive facing downwards. Wrap the wings around the underside to hold the pad firmly in place.
Our goal is to provide you with high quality products at your convenience. Keeping your comfort in mind, we deliver your LAIQA shipment at your doorstep at a nominal shipping fee.